Source = ETB Travel News: Lewis Wiseman Excite Holidays’ newly appointed director of sales and marketing, Joana Bonto, has hit the ground running in her new role.Ms Bonto is leading the expansion of Excite Holidays’ global customer service division and allocating resources towards extensive training for current and new members of the team. “As a company, we have always been committed to evolving our business in order to best serve our agents, our booking technology is made for agents, but we also know that when issues arise, travel consultants like to speak to a real person and, for us, this personalised customer service is of the utmost importance,” Ms Bonto said.While Australia will remain the primary customer service support centre for Excite Holidays’ Australia and New Zealand based agents, the company will also be expanding its customer service teams in Asia and Europe. The expansion of the team, both in Australia and overseas, will enable the company to reduce telephone wait times and respond to all email queries within 24 hours. “With more Australians than ever set to travel overseas this year, our strategically located teams in Europe and Asia will be vital in communicating with our global network of hotels to pre-empt and resolve any issues without delay,” Ms Bonto said.
RelatedPrague the cheapest city for Brits this springBrits considering city breaks in Prague will be pleased to learn that the Czech capital is the cheapest destinationSkyscanner reveals best value European city breaksForget Paris; Prague is best value for Brits: we reveal the real cost of European city breaks.Wizz Air launches flights to Prague from LiverpoolWizz Air launches flights to Prague from Liverpool Brits embarking on city breaks to Prague are benefiting from a wide ranging shopping experience.This is according to CzechTourism, which highlighted the popularity of Parizska, the Czech capital’s most famous shopping street, among overseas visitors.”If people want something special, they should visit some of the Czech fashion designers’ boutiques,” a CzechTourism spokesman said.”All these boutiques are near Old Town Square in the centre of Prague.”The spokesman went on to say that flights to Prague are also popular among design lovers and those interested in visiting a European-themed Christmas market.Recent findings from Post Office Travel Services revealed that Prague is the cheapest city in Europe for Christmas shopping in shops and stores.Items purchased in the Czech capital were found to be more than nine percent cheaper than equivalents in Paris, with particular bargain buys including jewellery and glass.The Polish cities of Warsaw and Krakow were also found to be good value, especially as the pound now buys nearly six percent more zloty than this time last year.ReturnOne wayMulti-cityFromAdd nearby airports ToAdd nearby airportsDepart14/08/2019Return21/08/2019Cabin Class & Travellers1 adult, EconomyDirect flights onlySearch flights Map